Refund policy

Refund Policy

30-day risk-free guarantee

We back every NordKyl order with a 30-day risk-free guarantee. If your gear isn't performing the way you expected, contact us within 30 days of delivery via our Contact page with your order number, and we'll arrange a return, exchange, or refund.

Your legal right to cancel

Separately from the guarantee above, if you are an EU consumer you have a legal right to cancel your order within 14 days of delivery for any reason, under the EU Consumer Rights Directive — see our Terms of Service for details.

Conditions for returns

To be eligible for a return, items must be unworn, unwashed, and in their original packaging. For hygiene reasons, underwear and similar intimate apparel can only be returned if any hygiene seal or liner is unbroken and intact. This does not affect your rights if the item you received is faulty, damaged, or not what you ordered.

How to start a return

Contact us via our Contact page with your order number and the reason for your return. We'll confirm the next steps by email.

Refunds

Once we receive and inspect your returned item, we'll notify you and process your refund to your original payment method. Refunds are typically issued within 5–10 business days of us receiving the returned item.

Return shipping

Unless the item you received is faulty, damaged, or incorrect, return shipping costs are the customer's responsibility. If we sent you the wrong item or it arrived damaged or defective, we'll cover the cost of the return and send a replacement or full refund.

Exchanges

Need a different size? Contact us via the Contact page and we'll help you exchange it, subject to availability.

Legal guarantee of conformity

This policy is offered in addition to, and does not replace, your statutory legal guarantee of conformity as an EU consumer — see our Terms of Service for details.